fbpx

Frequently Asked Questions

Frequently Asked Questions

How do I refer a friend or family member?

We have a referral discount for You and Your Friend. $25 for You and $25 for Your Friend after they enter our Recurring Services.

Provide us with your friend’s email address and phone number, and we will send a referral email.

What if I want to tip my cleaners?

Are you happy with your cleaning service and want to show appreciation to Real Cleaning Team? Tipping is a great way to do so. Tips may be left at the time of the clean, or Venmo and credit card.  You can set up a one time or auto recurring tip.

 

Where is your service area?

Our expert maids are available in Boston Metro West Areas. However, we are expanding our team and the area we cover every day so if you are not sure try booking online or call us. We’ll confirm in seconds.

Concord,  Medfield, Dedham, Westwood, Wellesley, Dover, Holliston, Sherborn, Ashland, Hopkinton, Weston, Needham, Newton, Sudbury, Franklin, Wayland, Framingham, Natick, Southborough, Westborough, Medway, Millis, Holliston, Brookline, Boston College, Chestnut Hill, Newtonville, Watertown, Belmont.

 

How can I book a Home Cleaning Services?

If you’re online, simply select the service you want and click the Book Online button to get personalized pricing, schedule an appointment in real-time based on our actual availability, and receive a confirmation.

Option 2: You can fill the Get A quote Form and we will get back to you to book the service.

Use your smartphone, computer, or tablet. Or call us 508-207-9737

Do I need to be at Home when you arrive for the Cleaning?

That’s entirely up to you! If you’ve got other things to do, just let us know how we can get access to your home. Some customers provide a garage or door code, others leave a hidden key outside. Let us know when you book online or when you call-in your request. Whatever works for you will work for us! Just let us know what method you’re most comfortable with.

Do I need to supply the vacuum or cleaning products?

We come equipped with everything we need to make your Home or Commercial facility sparkle.
But if you’d prefer that we use your cleaning products, just let us know when you book your Cleaning Appointment.

Do you use Environmentally Responsible Cleaning Products?

Yes, we do! Part of our commitment as a member of the community is not to harm the environment.

We offer Eco-friendly and Organic products when you Book a Green Cleaning!

For all traditional Cleaning we work with a mix of traditional and Eco-Friendly cleaning supplies.

Do you clean Homes that have Pets?

Yes, we do! When you set up your online booking, please let us know how many pets do you and anything we need to know to make sure our housekeeper know what to so while she or he is in your home.

What if I’m not Satisfied with the Cleaning at my Home or Office?

Our reputation is our most valuable asset, so we offer a 100% satisfaction guarantee. If you’re not satisfied, we will make it right with a do-over.

How long will it take to clean My Home or Office?

For our Deep Cleaning Services on a average size Home or Business (1600 to 2600) 3Hrs

For our Deep Cleaning Service on Median to Large Home or Business (2600 to 4600) 4Hrs

We work as a TEAM between 3 to 6 Cleaners depends on the size of the Home Or Business.

For Most of our recurring Home or Business appointment its 1 1/2Hrs on Site.

How do I re-schedule or cancel a booked cleaning?

Rescheduling or cancelling is one click away. Or simply call 508-207-9737 or email and we’ll update your booking. It just takes a few seconds and we’ll send you an updated booking confirmation. Our cancelation and reschedule policy is 48hrs prior appointment date and time.

Our email service reminders can include a Reschedule and/or Cancel button which allows you to instantly reschedule or cancel your booking within pre-established periods prior to each service.

How can I pay you?

We accept VISA, Mastercard, American Express, and Discover through our convenient Live Pricing & Real-Time Booking Pages.

We also accept Cash, Venmo, Zelle and check at the time of service.

frequently asked questions

Real Cleaning Services offers a variety of cleaning services including regular home cleaning, deep cleaning, and commercial cleaning. They specialize in creating personalized cleaning plans to suit the unique needs of their clients. Their services are available in the MetroWest area, and they focus on providing high-quality, reliable cleaning solutions.

Reviews House cleaningfrequently asked questions