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Terms of Service and Privacy Policy


Real Cleaning Services Inc.

Terms of Service and Privacy Policy

Terms of Service and Privacy Policy

Welcome to Real Cleaning Services, your premier destination for expert cleaning solutions in the Greater Boston Area and beyond. Our commitment to excellence and customer satisfaction drives us to offer top-tier home and office cleaning services across a wide range of communities.

Cancellation Policy


We understand that plans can change. If you need to cancel or reschedule, please give us at least 48 hours’ notice to avoid a charge for the scheduled service. This policy helps us manage our schedule and serve all our clients effectively. Note that for discounted recurring services, cancelling after just one session reverts charges to our standard one-time rate.

Real Reviews from Satisfied Customers

 
Terms of Service and Privacy Policy

Access


For your convenience and security, we offer two options for granting us access:

  • Leave a key or access code with us securely.
  • Arrange to meet us on-site. Please collect keys in person as we do not mail them for security reasons. If these options are unsuitable, please make alternative arrangements.

Payment


We accept MasterCard, Visa, cash, or check, with a 5% surcharge for credit card payments. Payment is due at the time of service. A credit card kept on file will be charged post-service for any outstanding balance, unless otherwise arranged. A $35 fee applies to returned checks.

Scheduling


We strive for consistency but cannot guarantee the same staff for each visit due to unforeseen circumstances. We will provide a qualified replacement as needed. Should your service require more time than scheduled, we’ll seek your approval for any additional costs.

Terms of Service and Privacy Policy
Terms of Service and Privacy Policy

Arrival Windows


Exact arrival times can’t be guaranteed. We aim to arrive within a one-hour window of your scheduled time.

Holidays


We will contact you to reschedule services that fall on our observed holidays.

Feedback


Your feedback is crucial for us to refine our services. Please share your thoughts on our work.

24-Hour Guarantee


Quality is our pride. If you’re unsatisfied, instead of a refund, we offer a re-clean if reported within 24 hours of service.

Gratuity


Gratuities, while not expected, are appreciated for exceptional service. A note of appreciation is also valued.

Breakage/Loss


Real Cleaning is bonded and insured. Report any incidents within 24 hours of service with photos of the damage.

100 satisfaction guarantee

Supplies

Real Cleaning utilize the highest-quality, approved cleaning supplies and equipment, ensuring that each supply is used exclusively once per appointment to maintain the utmost hygiene and efficiency. Furthermore, if you have a preference for specific cleaning products, please do not hesitate to inform us prior to your scheduled cleaning. This allows us to tailor our services to meet your exact needs, ensuring a customized cleaning experience that aligns with your preferences.

Gift Certificates / Cards


Gift certificates are non-refundable, do not expire, and cannot be exchanged for cash, except as required by law.

Privacy Policy

Your privacy is of paramount importance to us. We commit to:

  • Use your contact details solely for communication related to our services.
  • Not share your personal information with third parties without your consent.
  • Securely manage and store any personal information you provide.
  • Allow you the option to opt-out of any non-essential communication.
  • Ensure transparency and access to your personal information, allowing for updates or corrections.

When you use our services, you agree to these terms, designed to ensure a seamless and secure experience with Real Cleaning Services Inc.

Areas We Serve:

We’re Expanding! If You Don’t See Your Location Listed, Please Give Us a Call.

Metrowest areas we serve

AshlandBelmontBoston CollegeBrooklineConcord Dedham DoverFraminghamFranklinHollistonHopkinton – Hudson Lexington – Lincoln – Marlborough – MaynardMedfield – Medway Mendon – Milford – Millis – NatickNeedhamNewton – Norwood Sherborn SouthboroughSudburyWalpole – Waltham – WatertownWaylandWellesleyWestboroughWestonWestwood