Terms of Service and Privacy Policy
Real Cleaning Services Inc.
Welcome to Real Cleaning Services, your premier destination for expert cleaning solutions in the Greater Boston Area and beyond. Our commitment to excellence and customer satisfaction drives us to offer top-tier home and office cleaning services across a wide range of communities.
Cancellation Policy
We understand that plans can change. If you need to cancel or reschedule, please give us at least 48 hours’ notice to avoid a charge for the scheduled service. This policy helps us manage our schedule and serve all our clients effectively. Discounted recurring services, cancelling after just one session reverts charges to our standard one-time rate.
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Access
For your convenience and security, we offer two options for granting us access:
- Leave a key or access code with us securely.
- Arrange to meet us on-site. Please collect keys in person as we do not mail them for security reasons. If these options are unsuitable, please make alternative arrangements.
Payment
We accept MasterCard, Visa, cash, or check, with a 5% surcharge for credit card payments. Payment is due at the time of service. Credit card kept on file will be charged post-service for any outstanding balance, unless otherwise arranged. A $35 fee applies to returned checks.
Scheduling
We strive for consistency but cannot guarantee the same staff for each visit due to unforeseen circumstances. We will provide a qualified replacement as needed. Should your service require more time than scheduled, we’ll seek your approval for any additional costs.
Arrival Windows
Exact arrival times can’t be guaranteed. We aim to arrive within a one-hour window of your scheduled time.
Holidays
We will contact you to reschedule services that fall on our observed holidays.
Feedback
Your feedback is crucial for us to refine our services. Please share your thoughts on our work.
24-Hour Guarantee
Quality is our pride. If you’re unsatisfied, instead of a refund, we offer a re-clean if reported within 24 hours of service.
Gratuity
Gratuities, while not expected, are appreciated for exceptional service. A note of appreciation is also valued.
Breakage/Loss
Real Cleaning is bonded and insured. Report any incidents within 24 hours of service with photos of the damage.
Supplies
Real Cleaning utilize the highest-quality, approved cleaning supplies and equipment, ensuring that each supply is used exclusively once per appointment to maintain the utmost hygiene and efficiency. Furthermore, if you have a preference for specific cleaning products, please do not hesitate to inform us prior to your scheduled cleaning. This allows us to tailor our services to meet your exact needs, ensuring a customized cleaning experience that aligns with your preferences.
Gift Certificates / Cards
Gift certificates are non-refundable, do not expire, and cannot be exchanged for cash, except as required by law.
Real Cleaning Services Privacy Policy
Effective Date: 07/22/2024
Real Cleaning Services is committed to protecting the privacy of our clients. This Privacy Policy explains how we collect, use, and protect your personal information. By using our services, you agree to the terms outlined in this policy.
Information We Collect
We may collect the following types of information:
- Personal Information: This includes your name, address, email address, phone number, and payment information.
- Service Information: Details about the services you request or receive, including the type of service, location, and date.
- Communication Information: Information from your communications with us, such as emails, phone calls, and feedback.
How We Use Your Information
We use your personal information solely for internal purposes, including:
- Providing and managing our cleaning services.
- Communicating with you regarding your services, appointments, and inquiries.
- Improving our services and customer experience.
- Processing payments and managing billing.
Information Sharing and Disclosure
We do not sell, trade, or share your personal information with third parties except under the following circumstances:
- Service Providers: We may share information with trusted service providers who assist us in operating our business, such as payment processors and customer service platforms. These providers are contractually obligated to keep your information confidential and use it only for the purposes for which we disclose it to them.
- Legal Compliance: We may disclose your information if required by law or in response to a legal request, such as a subpoena, court order, or government investigation.
- Protection of Rights: We may disclose your information to protect the rights, property, or safety of Real Cleaning Services, our clients, or others.
- We will not share, trade, or otherwise, sell your personal information such as phone numbers or SMS consent with third parties under no circumstances.
Data Security
We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, and secure storage systems.
Your Rights
You have the right to:
- Access and review the personal information we hold about you.
- Request corrections or updates to your personal information.
- Request the deletion of your personal information, subject to certain legal or contractual obligations.
To exercise these rights, please contact us using the contact information provided below.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website and indicating the effective date.
Thank you for trusting Real Cleaning Services with your personal information. We are committed to protecting your privacy and ensuring a secure and positive experience with our services.ence with Real Cleaning Services Inc.
Areas We Serve:
We’re Expanding! If You Don’t See Your Location Listed, Please Give Us a Call.
Ashland – Belmont – Boston College – Brookline – Concord – Dedham Dover – Framingham – Franklin – Holliston – Hopkinton – Hudson Lexington – Lincoln – Marlborough – Maynard – Medfield – Medway Mendon – Milford – Millis – Natick – Needham – Newton – Norwood Sherborn – Southborough – Sudbury – Walpole – Waltham – Watertown – Wayland – Wellesley – Westborough – Weston – Westwood